Bilingual Allocations Coordinator (Temporary) at Arcteryx.com

Department: Merchandise Planning & Allocations  Reports to: Allocations Lead Location: North Vancouver, BC Your Opportunity at ARC’TERYX: As a bilingual Allocations Coordinator, you play an integral part of the sales and distribution process, working alongside Wholesale Territory Managers, Wholesale Accounts and Factory Outlet teams. You work cross-functionally with our internal operational, commercial, and demand planning teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.   This role is primarily based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada. Please note this is a temporary role. Meet Your Future Team: The Merchandise Planning & Allocation team is a cross functional group whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product, at the right quantity, in the right place, at the right time. If you were the Allocations Coordinator now, here are some of the core activities you would be doing: • Acquiring a broad knowledge of order book management processes across all customer groups • Monitoring allocation, delays and risks related to order deliveries for your assigned doors, creating ad-hoc reports for stakeholders as required • Proactively managing the order book fulfillment process; ensuring order releases are accurate, timely, and delivered according to the customer requirements • Acting as the hub for communication between the wholesale customers, territory managers, and internal operational teams, building close relationships and ensuring all stakeholders are aligned • Providing exceptional support and prompt responses to our guest-facing teams in your assigned doors • Supporting various departmental initiatives, including providing mentorship to new allocations team members • Identifying issues and gaps in process and supporting the team to help find resolutions • Constantly seeking opportunities to improve processes or better support sales and sell-through • You may be required to travel occasionally for territory visits • Acquiring a working knowledge of Arc’teryx products and technologies • Supporting the team with additional tasks as required to help achieve company objectives • Upholding Fair Labor Association’s Workplace Code of Conduct and Principles of Fair Labor and Responsible Sourcing, throughout the Arc’teryx supply chain Here are some of the things you could be working on in the future: • Assisting in driving sales initiatives and programs • Identifying and highlighting any inventory risks as soon as discovered and investigating options to solve the problem • Helping to identify regional shortages and overages for the Open-To-Buy process Are you our next Allocations Coordinator? • You have 3+ year in a Customer Service, Retail Management, or Allocations role • You are able to read, write, fluently speak and understand both English and French • You have highly effective verbal and written communication skills • You are proactive and comfortable communicating with customers via phone and email • You have strong organizational, interpersonal, and problem-solving skills • You demonstrate attention to detail, including accurate data entry skills • You are proficient in Microsoft Office, particularly Microsoft Excel • You are proactive in identifying the root cause of issues and developing solutions • You remain highly flexible and adaptable when faced with ambiguity • You effectively balance autonomy and collaboration • You seek the best (sometimes not the easiest) solutions with unwavering commitment • Your passion for your work is paralleled by your passion for getting outside and living it Total Rewards Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.  We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.  In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:  Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).