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SeniorFull-time
Salary Range
$106,080 - $143,520 /year
This salary is estimated based on similar roles. The actual salary may vary.
ARHS Group, part of Accenture, is looking for an L2 IT Support Engineer (m/f) to join our internal Infrastructure team in Luxembourg. 
THE WORK:
• Provide Level 2 technical support for incidents related to workstations, software, and infrastructure.
• Diagnose, resolve, and track incidents and service requests.
• Manage and maintain end-user devices (PCs, printers, mobile devices), including setup, replacement, and troubleshooting.
• Perform onsite support tasks for infrastructure (servers, storage, network equipment) including installation, basic configuration, and maintenance.
• Support network, telephony, and videoconferencing systems, including basic troubleshooting and hardware handling.
• Coordinate with external vendors for hardware maintenance and support activities.
• Maintain and update asset management records and ensure data accuracy.
• Assist in deployment projects (hardware/software rollouts, onboarding/offboarding).
• Contribute to documentation and share knowledge within the team.Our roles require in-person time to encourage collaboration, learning, and relationship-building with clients, colleagues, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
HERE’S WHAT YOU’LL NEED:
• Experience in IT support (L1/L2) or a similar technical role.
• Good understanding of Windows environments, hardware, and office IT infrastructure.
• Basic knowledge of networking concepts (LAN, VLAN, connectivity).
• Experience with incident management tools and ITSM processes.
• Hands-on mindset with ability to troubleshoot and resolve issues on-site.
• Strong communication skills and customer-oriented approach.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Fluency in English (French is a plus).BONUS POINT IF YOU HAVE:
• Experience with asset management tools.
• Knowledge of telephony or videoconferencing systems.
• Exposure to data center or infrastructure support tasks.
• IT certifications (e.g., ITIL, Microsoft, CompTIA). 
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About ARHS
ARHS is a leading provider of innovative transportation and logistics solutions, specializing in the design, manufacturing, and maintenance of rolling stock and railway systems. Headquartered in Austria, the company has established itself as a key player in the global rail industry since its inception, leveraging decades of expertise to deliver high-performance solutions tailored to modern transportation needs. With a strong commitment to sustainability and technological advancement, ARHS serves clients across Europe and beyond, contributing to the evolution of efficient and eco-friendly rail networks. The company offers a comprehensive portfolio of products and services, including the production of modern rail vehicles such as trams, light rail cars, and diesel multiple units, as well as comprehensive maintenance and modernization services. Key features of ARHS solutions include advanced energy efficiency, modular designs for flexibility, and adherence to stringent safety and environmental standards. Their target audience primarily consists of public transport authorities, railway operators, and infrastructure developers seeking reliable, cost-effective, and future-ready rail solutions. ARHS has achieved significant recognition for its technological innovation and market leadership, holding a strong position in the European rail market. The company’s unique value proposition lies in its ability to combine cutting-edge engineering with a deep understanding of regional transportation demands, ensuring that its solutions not only meet but exceed industry expectations. By prioritizing sustainability and customer-centric design, ARHS continues to drive progress in the rail sector, reinforcing its reputation as a trusted partner for transformative mobility solutions.
