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SeniorFull-time
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Technical Support Engineer (TSE) works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. This role provides direct access to high-level engineers for customers, streamlining the support process and raising customer satisfaction.
Key Responsibilities
- →Respond to customer product inquiries via telephone or in written, internet-based email
- →Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- →Troubleshoot problems with hardware equipment and software applications and recommends corrective action
- →Document customer communication and recurring technical issues to support product quality programs and product development
Requirements
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities
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About AristaNetworks
Arista Networks is a leading innovator in the data center and cloud networking industry, specializing in high-performance, scalable network solutions. Founded in 2004 and headquartered in Santa Clara, California, the company has established itself as a key player in the networking technology sector, particularly known for its advanced switching platforms that support the demands of modern digital infrastructure. Arista's solutions are designed to address the complex networking needs of large-scale enterprises, cloud service providers, and data centers, leveraging cutting-edge technology to deliver efficiency and reliability. The company's core products include a range of high-performance Ethernet switches and network management software, such as the Arista CloudVision platform, which offers centralized orchestration and automation capabilities. These solutions are distinguished by their scalability, low latency, and robust security features, making them ideal for environments with high traffic volumes and stringent performance requirements. Arista primarily targets large enterprises, cloud providers, and service providers that require seamless integration with cloud-native technologies and advanced network programmability to optimize their operations. Arista Networks has achieved significant recognition in the industry, including multiple awards for innovation and performance excellence. The company holds a strong market position, particularly in the data center and cloud networking segments, where its solutions are trusted by some of the world's largest technology companies. Its unique value proposition lies in its ability to combine high-performance hardware with intelligent software, enabling customers to build agile, future-ready networks that can adapt to evolving technological demands.
