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ManagerFull-timeGitAI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Artisan, a company building AI employees. This role involves serving as the primary point of contact for customers, guiding them through onboarding, and providing ongoing support.
Key Responsibilities
- →Serve as the primary point of contact for a portfolio of Artisan customers
- →Guide new users through onboarding and implementation, ensuring they quickly realize value
- →Provide ongoing support and education to help customers get the most out of Ava and other AI products
- →Monitor account health and proactively address risks of churn or disengagement
- →Collaborate with Product and Support teams to communicate user feedback and resolve issues
- →Help build and maintain documentation, FAQs, and customer education materials
- →Support the development and execution of customer success playbooks and processes
- →Track key customer success metrics and maintain up-to-date records in our CRM
- →Assist with new feature rollouts, adoption campaigns, and customer outreach
Requirements
- ✓2–4 years of experience in Customer Success, Account Management, or a related customer-facing role
- ✓Passionate about helping customers win and solving problems with empathy
- ✓Strong communication skills, both written and verbal
- ✓Tech-savvy and comfortable learning new tools and platforms quickly
- ✓Highly organized and able to manage multiple priorities at once
- ✓Experience at a startup or fast-growing company is a big plus
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