Customer Success Manager - Portfolio Accounts at Asana

Asana

Dublin·16h ago

ManagerFull-timeAI

Salary Range

$58,752 - $79,488 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Asana's Portfolio Customer Success program. This role will partner with customers in the UKI and DACH market to help them leverage Asana to achieve their unique business objectives.

Key Responsibilities

→Work with Asana customers across industries, functions, and stages of their customer journey
→Drive customer outcomes through discovery, change management, and design workshops
→Empower customers to become self-sufficient Asana champions
→Co-create strategies with cross-functional partners to drive engagement and retention
→Partner with Sales and Renewals to flag at-risk accounts and highlight expansion opportunities
→Liaise with Support and Finance to help resolve customer issues
→Serve as the voice of customers cross-functionally, providing feedback to the Product team

Requirements

✓3 years of demonstrated success in an Account Management or Customer Success role
✓Fluent in German and English
✓Strong team player with a customer-centric approach
✓Solid communicator able to effectively communicate with all audiences
✓Self-motivated and curious, able to work in a highly ambiguous environment
✓Driven, process-oriented person able to balance competing priorities
✓Demonstrates curiosity about AI tools and emerging technologies