Help Center Content Writer at Asana

Asana

Dublin·5h ago

Mid LevelFull-timeAI

Salary Range

$48,960 - $66,240 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Asana is seeking a Content Writer to create engaging, informative content for their Help Center website. This role focuses on developing clear, accessible content that enhances user experience and drives self-service adoption.

Key Responsibilities

→Write clear, concise, and user-friendly content for help centers, knowledge bases, and getting started guides
→Develop instructional content including how-to guides, tutorials, and FAQs
→Create and optimize content for different learning styles and user knowledge levels
→Leverage AI tools to help draft, optimize, and scale content production efficiently
→Collaborate with product teams to understand features and translate technical concepts into user-friendly language
→Maintain content accuracy through regular audits and updates as products evolve
→Apply AI-powered SEO best practices to ensure help content is discoverable
→Use analytics to identify content gaps and improvement opportunities

Requirements

✓Demonstrates curiosity about AI tools and emerging technologies
✓Bachelor's degree in English, Communications, Technical Writing, or related field
✓3+ years of experience writing technical or educational content, preferably in SaaS
✓Excellent writing skills with ability to explain complex concepts simply
✓Proficiency with AI writing tools and prompt engineering
✓Experience with content management systems and help authoring tools
✓Understanding of information architecture and content organization
✓Knowledge of SEO principles and best practices
✓Strong problem-solving abilities and attention to detail
✓Basic HTML knowledge and familiarity with Markdown
✓Experience with user research and content testing methods
✓Ability to work collaboratively with cross-functional teams