IT Support Specialist at Asana

Asana

Dublin·5d ago

Mid LevelFull-timeGoAI

Salary Range

$36,720 - $49,680 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an experienced IT Support Specialist to join our team in Dublin, Ireland. This role involves providing Tier 1 support for users in our Dublin office and supporting our global team.

Key Responsibilities

→Provide in-person support for users in the IT Lounge
→Respond to user requests via standard support tools including chat and ticketing systems
→Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products
→Build and deploy new laptops using standard deployment tools like JAMF, Intune, Workspace ONE, etc
→Participate in the IT on-boarding experience and IT welcome sessions
→Manage system access for Asana’s users
→Deploy and support software to end-users
→Manage hardware and software inventory

Requirements

✓Experience in IT support roles
✓Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks
✓Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
✓Experience with being part of a distributed team
✓Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
✓A positive, service-oriented attitude
✓Solid problem solving skills
✓Ability to lift heavy equipment (50+ pounds) as needed
✓Demonstrates curiosity about AI tools and emerging technologies