Strategic Finance Manager at Assembledhq

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled [Upgrade to PRO to see link] is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role Finance at Assembled isn’t a back-office function — it’s a 3-person team with outsized leverage on our path to profitable growth. You'll join a group that cut its teeth at pre-IPO Square and Salesforce. Your day-to-day will involve building and maintaining AI-native workflows in Claude and end-to-end dashboards in Hex that automate the toil of a “classic” finance team and free us up for the work that matters. You’ll own the hands-on craft of our financial operating system — modeling our path to profitability, pricing our blend of seat-based and usage-based products, and capacity planning for our global sales team — work that informs strategic decisions at the executive and founder level. This is a substantive role for someone who wants to do real finance work at an inflection point, learn directly from a seasoned finance leader, and grow into more scope as the business expands. This is an onsite role based in our San Francisco office, five days a week (Monday–Friday). RESPONSIBILITIES - Build and maintain Assembled's operating model and unit economics framework - Support the annual, quarterly, and long-range planning cycles end-to-end - Partner cross-functionally with business leaders across GTM, Product, Engineering, and G&A on budgeting, forecasting, and investment evaluation - Track the financial and operational KPIs that matter; build the dashboards and reporting that drive accountability - Contribute to board-level financial materials and support future fundraising processes - Monitor cash flow, burn, ARR, and other key metrics; deliver timely reporting and insights - Partner with Accounting to streamline close processes and improve reporting cadence - Drive ad-hoc analyses — pricing, packaging, COGS, segmentation, GTM efficiency — that inform strategic decisions ABOUT YOU - 3–7 years of experience across Strategic Finance, FP&A, investment banking, or private equity - Direct operating experience inside a high-growth SaaS business strongly preferred - Track record of building financial models from scratch, not just maintaining them - Working understanding of SaaS drivers — ARR, NRR, gross margin, CAC payback — and how they scale - Exceptional financial modeling skills in Excel/Google Sheets; comfort with large datasets - Excellent communicator; can translate analysis into clean narratives for executive audiences - High ownership mentality; thrives in ambiguity and drives work to completion - Nice to have: SQL or BI fluency, experience with NetSuite/Salesforce/Ramp, prior investment banking background OUR U.S. BENEFITS - Generous medical, dental, and vision benefits - Flexible time off - Monthly credits for professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Catered lunches every day (M–F) and fully stocked SF office - 401(k) plan enrollment We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.