Forward Deployed Engineer at Assorthealth

OUR MISSION IS TO MAKE EXCEPTIONAL HEALTHCARE ACCESSIBLE ANYTIME, ANYWHERE, FOR ANYONE. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 125M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.5/5 over 52K reviews, and we’ve achieved 20× revenue growth in 2025. We’re scaling rapidly and expanding adoption across the entire healthcare industry. ABOUT THE ROLE We're hiring Forward Deployed Engineers to own customer deployments from technical build through go-live and optimization. You'll be the technical owner for health system implementations, working directly with customers to build, configure, and deploy production AI agents tailored to their workflows. You'll work closely with Agent Product Managers who own the customer relationship and project plan, while you own the technical execution—building integrations, creating custom workflows, and ensuring successful launches. WHAT YOU'LL DO You'll be the technical force behind bringing AI agents to life for healthcare organizations. This isn't a typical engineering role—you'll work at the intersection of cutting-edge AI, complex healthcare systems, and real customer impact. Ship Production AI Agents - Own implementations end-to-end for health systems, from technical scoping through go-live and beyond - Build custom integrations with complex healthcare platforms - Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints - Launch agents that handle thousands of real patient interactions daily Solve Hard Technical Problems - Debug gnarly integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools - Architect creative solutions to handle healthcare's complexity—insurance verification, appointment rules, clinical protocols - Build tooling and automation that makes every future implementation faster and better - Optimize agent performance in production using real-world data and customer feedback Shape the Product - Partner directly with Product Engineering to influence platform direction based on what you learn in the field - Identify patterns across implementations that become product features - Work with Sales to scope technical requirements and demo capabilities to prospects - Be the voice of the customer—you'll see what works, what doesn't, and what customers actually need WHAT WE'RE LOOKING FOR Required: - Strong software engineering background with a track record of shipping production code - Proficiency in Python - Experience with APIs, integrations, and working across multiple systems - Comfortable with ambiguity and building in fast-paced, high-stakes environments - Excellent communication skills—you can explain technical concepts to non-technical stakeholders - Scrappy, resourceful mindset—you find ways to solve problems even when the path isn't clear - Passion for healthcare and improving patient access Nice to Have: - Experience with healthcare systems (EHR, practice management, patient engagement platforms) - Previous work in customer-facing engineering, solutions engineering, or implementation roles - Familiarity with voice/telephony systems (Twilio, etc.) - Background in AI/LLM applications - Experience working with enterprise customers BENEFITS & PERKS FOR ASSORTIES - 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. - 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. - 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. - 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. - 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. - 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. - 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. - 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. - 👵 401(k) – Build your retirement savings. HOW WE WORK & WHAT WE VALUE Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com [Upgrade to PRO to see link] email address.