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Mid LevelFull-timeJavaRustAWSGCPAzureKubernetesAIAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Atlan is seeking a Technical Support Engineer to join their active metadata platform team. This role involves helping customers resolve complex technical challenges and ensuring reliability across connectors and integrations.
Key Responsibilities
- →Be the technical backbone of the Support team, troubleshooting complex product, integration, and data stack issues for customers.
- →Reduce Engineering dependency through deep debugging and clear, complete root-cause analyses (RCAs).
- →Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations and surface actionable insights.
- →Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality.
- →Champion the customer experience by resolving every issue with speed, clarity, and empathy.
- →Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond.
Requirements
- ✓6–7+ years of experience in technical support or similar roles within the modern data stack ecosystem.
- ✓Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations.
- ✓Strong technical expertise in Kubernetes, containerized networking, and ArgoCD for deployment and service debugging.
- ✓Cloud platforms: AWS, GCP, Azure.
- ✓Advanced SQL for performance analysis and data troubleshooting.
- ✓Java and API-level debugging, front-end troubleshooting, and Linux performance diagnostics.
- ✓Ability to read and interpret complex codebases (any language) and provide meaningful insights to Engineering.
- ✓Hands-on experience with modern data stack tools — Snowflake, Databricks, BigQuery, dbt, Fivetran — and familiarity with metadata management or data catalog platforms.
Benefits
- ★Ownership from Day One: Impactful projects and collaboration with industry leaders.
- ★Limitless Opportunities: Growth with no boundaries.
- ★A Global Data Community: Contribution to open-source projects, meet-ups, and learning opportunities.
