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Mid LevelFull-timeJavaRustAWSGCPAzureKubernetesAIAPI
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join our team at Atlan, the world’s first active metadata platform. This role focuses on helping customers resolve complex technical challenges and ensuring reliability across connectors and integrations.
Key Responsibilities
- →Be the technical backbone of our Support team — troubleshoot complex product, integration, and data stack issues for customers.
- →Reduce Engineering dependency through deep debugging and clear, complete root-cause analyses (RCAs).
- →Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations and surface actionable insights.
- →Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality.
- →Champion the customer experience — resolve every issue with speed, clarity, and empathy.
- →Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond.
Requirements
- ✓6–7+ years of experience in technical support or similar roles within SaaS or the modern data stack ecosystem.
- ✓Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations — reducing dependency on Engineering through deep debugging and structured RCA.
- ✓Strong technical expertise in Kubernetes, containerized networking, and ArgoCD for deployment and service debugging.
- ✓Cloud platforms: AWS, GCP, Azure.
- ✓Advanced SQL for performance analysis and data troubleshooting.
- ✓Java and API-level debugging, front-end troubleshooting, and Linux performance diagnostics.
- ✓Ability to read and interpret complex codebases (any language) and provide meaningful insights to Engineering.
- ✓Hands-on experience with modern data stack tools — Snowflake, Databricks, BigQuery, dbt, Fivetran — and familiarity with metadata management or data catalog platforms.
