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ManagerFull-timeAI
About the Role
Attentive is seeking a skilled and experienced leader to join our Professional Services program as a Manager, Platform Services. This role involves reporting to the Sr. Manager, Platform Services and directly leading a team of individual contributors to support customers in achieving their marketing goals through platform adoption.
Key Responsibilities
- →Oversee and manage members of the Attentive Platform Services team (Program Coordinators)
- →Act as a primary point of support and escalation for your team
- →Coach for services delivery excellence
- →Identify opportunities for streamlining and improving operations
- →Implement new processes, systems, and tools to scale our team
- →Analyze and provide detailed insights about your team’s performance
Requirements
- ✓2+ years of experience as a manager, team lead, or senior-level individual contributor
- ✓Proven experience in leading initiatives and teams successfully
- ✓Strong project management and problem solving skills, with ability to prioritize correctly and work independently
- ✓Proficient with building reports and can tell stories beyond numbers
- ✓Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem
- ✓Solid technical knowledge of the Attentive platform and ability to troubleshoot issues when needed
- ✓Experience navigating complex work processes, tight timelines, and changing teams
- ✓Extremely detail oriented and organized
- ✓Knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
Benefits
- ★Competitive perks and benefits, from health & wellness to equity
