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SeniorFull-timeRustAI
Salary Range
$121,550 - $164,450 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Attentive is looking for an experienced Implementation Consultant to lead the onboarding of our largest Enterprise customers across the UK and EMEA. This role sits on our Implementation team, at the critical juncture between our Sales and Customer Success teams. They are responsible for delivering a best-in-class onboarding experience across SMS, Email, and additional platform features.
Key Responsibilities
- →Lead end-to-end onboarding for Enterprise customers launching SMS, Email, and other Attentive platform features
- →Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
- →Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
- →Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches
- →Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations
- →Act as a trusted technical and strategic advisor to customers during onboarding
- →Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
- →Help define and refine implementation standards, templates, and best practices for the UK region
- →Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value
- →Act as a senior mentor to other Implementation Consultants and Associates
- →Share best practices and contribute to internal documentation, training, and enablement
Requirements
- ✓5+ years of experience in a technical, customer-facing role
- ✓Strong experience with ESP platforms, email migrations, and complex martech stacks
- ✓Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
- ✓Comfortable navigating ambiguity and building structure where none exists
- ✓Technically curious, highly organized, and detail-oriented
- ✓Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
- ✓Passion for improving systems, processes, and customer outcomes
- ✓Summary Bullets
- ✓Lead end-to-end onboarding for Enterprise customers
- ✓Own complex email migrations and greenfield launches
- ✓Develop tailored launch strategies
- ✓Partner with cross-functional teams for successful implementations
- ✓Identify opportunities to improve the onboarding experience
- ✓Mentor other Implementation Consultants
- ✓Contribute to automation and tooling initiatives
- ✓Requirement Bullets
- ✓5+ years in technical, customer-facing role
- ✓Experience with ESP platforms and email migrations
- ✓Strong project management skills
- ✓Comfortable with ambiguity
- ✓Technically curious and detail-oriented
- ✓Confident communicator
- ✓Passion for improving systems and processes
- ✓Benefit Bullets
- ✓[]
