Client Support Specialist at Atticus

About the Role

Atticus is seeking a Client Support Specialist to join our growing team. This role involves helping clients navigate complex legal processes and connecting them with the assistance they need. You'll be an expert in our internal tools and provide clear guidance to clients in crisis situations.

Key Responsibilities

• →Communicate with clients across multiple channels (text, email, phone) to understand their needs
• →Guide clients through legal processes and provide clear next steps
• →Build trust with clients by providing empathetic and efficient support
• →Master complex legal information and explain it in plain language
• →Navigate internal tools like Kustomer and Salesforce