Customer Success Manager (Commercial) at Auditboard

Auditboard

United States·11h ago

ManagerFull-time

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager (Commercial) to join our team at AuditBoard. This role focuses on ensuring client success and satisfaction by serving as the primary point of contact for our customers.

Key Responsibilities

→Develop and maintain strong relationships with key customer stakeholders
→Stay abreast of product updates and features to provide customers with insights
→Proactively identify and address customer issues
→Gather customer feedback and insights to drive product improvements
→Conduct training sessions to empower customers to maximize product value
→Collaborate with customers to maximize product value and ensure high satisfaction
→Identify and execute opportunities for account expansion

Requirements

✓3+ years of experience in Customer Success, Account Management, or related field
✓Proven experience in a customer-facing role in a B2B SaaS environment
✓1+ years of hands-on experience with AuditBoard or similar GRC platform
✓Exceptional communication, relationship-building, and problem-solving skills
✓Ability to interface with C-level executives to drive program strategy
✓Familiarity with customer success tools like Gainsight, Salesforce
✓Willingness to travel within the U.S. and Canada as needed