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ManagerFull-time
Salary Range
$28,560 - $38,640 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at AuditBoard. This role focuses on ensuring client success and satisfaction by serving as the primary point of contact for our customers.
Key Responsibilities
- →Develop and maintain strong relationships with key customer stakeholders
- →Stay abreast of product updates and features to provide customers with insights
- →Proactively identify and address customer issues
- →Gather customer feedback and insights to drive product improvements
- →Conduct training sessions to empower customers to maximize product value
- →Collaborate with customers to maximize product value and ensure high satisfaction
- →Identify and execute opportunities for account expansion
Requirements
- ✓3+ years of experience in Customer Success, Account Management, or related field
- ✓Proven experience in audit, risk management, compliance, or management consulting
- ✓1+ years of hands-on experience with AuditBoard modules and configurations
- ✓Exceptional communication, relationship-building, and problem-solving skills
- ✓Ability to interface with C-level executives to drive program strategy
- ✓Familiarity with customer success tools like Gainsight, Salesforce
- ✓Demonstrated fluency in English (both written and verbal)
Benefits
- ★Comprehensive employee health coverage
- ★401K with match (US) or pension with match (UK)
- ★Competitive compensation & bonus program
- ★Flexible Vacation (US exempt & CA) or 25 days (UK)
- ★Time off for birthday & volunteering
- ★Employee resource groups
- ★Opportunities for team and company-wide get-togethers
