Project Operations Manager at Augury

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. As a Project Operations Manager, you will own the successful end-to-end delivery of complex customer deployments, ensuring projects are executed efficiently, meet customer expectations, and align with company KPIs. As Augury scales and our implementations become more cross-functional and global, this role is critical in driving operational excellence, improving delivery consistency, and ensuring customers realize value quickly. A Day In Your Life Own End-to-End Project Delivery • Lead projects from post-sale handoff through implementation and closeout • Ensure projects are delivered on time, within scope, and aligned with customer expectations • Act as the primary point of contact for escalations, driving timely resolution Drive Operational Excellence • Manage projects against defined SLAs to ensure a consistent, high-quality customer experience • Maintain accurate project forecasting and visibility across systems (e.g., Salesforce) • Identify risks to scope, timelines, or margins and proactively escalate and resolve Manage Complex Deployments • Oversee multi-site and global implementations, including hardware installations and maintenance workflows • Ensure alignment across product, field operations, and customer stakeholders • Adapt communication and execution strategies based on customer needs and personas Improve Processes at Scale • Identify opportunities to improve project delivery, standardization, and efficiency • Contribute to cross-functional initiatives that enhance operational scalability • Balance structured processes with flexibility in complex or ambiguous situations What You Bring • 5+ years of project or program management experience in a fast-paced, cross-functional environment • Experience managing complex implementations (hardware + software preferred) • Strong operational rigor with experience using CRM and project management tools (Salesforce preferred) • PMP certification or equivalent is a plus • Experience in industrial, IoT, or hardware-driven environments is a plus • Proven ability to manage stakeholders, navigate ambiguity, and drive outcomes • Strong communication skills with the ability to influence across technical and non-technical audiences • Process-oriented mindset with a focus on scalability and continuous improvement We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York City is $114,000 to $147,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.