Loading...
ExecutiveFull-time
Salary Range
$64,260 - $86,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a German-French speaking Customer Support Agent to join our team in Chișinău, Moldova. In this role, you will be the voice of our organization, providing exceptional support to our French-speaking customers.
Key Responsibilities
- →Respond to customer inquiries via phone, email, and chat in German, with professionalism and courtesy
- →Resolve customer issues and provide quick and efficient solutions
- →Document customer interactions and maintain accurate records in our support system
- →Identify and escalate complex problems to the appropriate departments or senior staff
- →Follow up with customers to ensure their concerns have been fully resolved
- →Maintain a friendly and empathetic attitude while managing multiple customer requests simultaneously
- →Contribute to a positive team environment and share best practices with colleagues
- →Meet performance objectives regarding response time, resolution rate, and customer satisfaction scores
- →Provide feedback to management regarding common customer concerns and product improvements
Requirements
- ✓Fluency in both German and French languages
- ✓Strong communication and problem-solving skills
- ✓Ability to document interactions accurately
- ✓Customer service orientation and empathy
- ✓Ability to multitask and manage priorities effectively
Free to sign up. Takes 30 seconds.
About Autodoc3
Autodoc3 is a specialized technology company focused on the development and implementation of advanced automated documentation solutions. Operating at the intersection of software engineering and artificial intelligence, the firm provides tools designed to streamline the creation, management, and maintenance of technical documentation. While the exact founding date and location are not specified, the company name suggests a third-generation approach to automated documentation, indicating a progression in its field. Autodoc3 leverages cutting-edge AI and machine learning to address the persistent challenges of documentation accuracy, consistency, and efficiency in fast-paced development environments. The company's core offerings include an AI-powered documentation platform that automatically generates, updates, and organizes technical documentation from code repositories and project data. Key features of Autodoc3's platform include real-time synchronization with version control systems, multilingual support, customizable templates, and integration with popular development tools and project management systems. These capabilities are tailored to software development teams, DevOps professionals, and technical writers who require scalable and reliable documentation solutions. By reducing manual effort and minimizing errors, Autodoc3 enables organizations to maintain comprehensive and up-to-date documentation with minimal overhead.
