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SeniorFull-time
Salary Range
$23,205 - $31,395 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a dedicated Product Owner to lead our First Line of Support team, focusing on developing and optimizing our internal Customer Care Operations Platform.
Key Responsibilities
- →Define and prioritize the product backlog for the Customer Care Operations Platform
- →Collaborate with the development team to design and implement platform features
- →Lead efforts to automate routine customer care tasks
- →Conduct system analysis to identify inefficiencies and optimize workflows
- →Engage with internal stakeholders to gather requirements and manage expectations
- →Translate business needs into clear product requirements for the development team
- →Monitor system performance and gather feedback for continuous improvement
- →Work with cross-functional teams to ensure seamless integration of new features
- →Conduct A/B testing to refine interaction strategies
- →Provide regular performance reports and recommendations to leadership
Requirements
- ✓Experience in product ownership and backlog management
- ✓Strong understanding of customer care operations and support processes
- ✓Ability to collaborate with development teams and stakeholders
- ✓Experience with process automation and workflow optimization
- ✓Skills in requirements gathering and documentation
- ✓Knowledge of system analysis and performance monitoring
- ✓Experience with A/B testing and data-driven decision making
- ✓Strong communication and leadership abilities
- ✓Ability to align product development with business goals
