Customer Support at Autotrader

#hiring Customer Support Specialist

Apply here: https://lnkd.in/gPp7Ripr

For US Clients24/7 support - Rotational Shifts - If you dont have ticket solving knowledge - please dont applyWhat You Will Be DoingAct as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively.Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance.Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders.Maintain ownership of client issues through to resolution, even when coordinating with other teams.Collaborate with sales to resolve consumer issues, playing an active role in client retention.Build and maintain a strong knowledge of Autotrader products and services, along with organizational processes, policies, and systems.Adapt to changing responsibilities and contribute to special projects or assignments to support team and company objectives.What Were Looking For1-3 years of experience in a technical or client support function