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Mid LevelFull-timeRustAWSAzureGitAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join our team at AvePoint, a global leader in data management and governance. This role focuses on providing technical support for our cloud-based services and ensuring customer success.
Key Responsibilities
- βProvide cloud and AI-driven product support, mastering Microsoft technologies and cloud platforms like Azure and Office 365
- βEmpower customer success by offering effective solutions via phone, email, and remote support sessions
- βCollaborate with cross-functional teams to resolve technical issues and enhance our products
- βContribute to public-facing articles and knowledge base for our community
- βStay updated on the latest tech trends and product updates
Requirements
- βBA/BS in an IT-related field (Computer Science is a plus!)
- β3+ years of experience in technical support, IT helpdesk, or cloud support
- βExceptional communication skills and a strong customer-focused approach
- β2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
- βHold one or more Microsoft certifications or equivalent
- βThe ability to quickly learn and troubleshoot multiple proprietary software products
Benefits
- β Competitive salary and equity
- β Comprehensive benefits (medical, dental, vision, 401(k) with match)
- β Unlimited PTO
- β Bonuses, commissions, or equity (RSUs)
