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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Role
As the first line of technical support, you will resolve software and hardware inquiries via phone, email, and chat. This is a high-visibility role requiring precision, quick problem-solving, and a commitment to a premium customer experience.
Core Responsibilities
Technical Troubleshooting & Resolution
• Diagnose and resolve first-level technical issues for software and hardware applications.
• Guide customers through step-by-step problem-solving processes.
• Ensure end-to-end resolution by following up and confirming customer satisfaction.
Service Management
• Manage ticket lifecycle: intake, tracking, routing, and proper escalation to Level 2 or Field Service teams.
• Maintain data integrity within customer records and internal documentation.
• Contribute to the internal Knowledge Base to improve team efficiency.
Process Improvement
• Identify and recommend procedural modifications to enhance the support experience.
• Stay current on evolving product lines, support procedures, and industry trends.
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About AveryDennison
Avery Dennison is a global leader in materials science and innovation, specializing in pressure-sensitive adhesive technologies, labeling, and packaging solutions. Headquartered in the United States, the company was formed through the merger of two pioneering companies, Avery and Dennison, in 1990, building on a legacy of innovation that dates back to the early 20th century. With a strong presence across North America, Europe, and Asia, Avery Dennison operates in diverse industries, including retail, packaging, and industrial applications, leveraging its expertise to create functional and aesthetic solutions that enhance everyday products and processes. The company offers a comprehensive portfolio of products, including pressure-sensitive labels, packaging materials, and RFID solutions, designed to improve efficiency, sustainability, and brand visibility. Key features of their offerings include advanced adhesives, durable substrates, and digital integration capabilities, catering to industries such as consumer goods, healthcare, and logistics. Avery Dennison serves a broad target audience, from small businesses to multinational corporations, providing tailored solutions that address specific operational and branding needs. Their products are known for their reliability, performance, and ability to meet stringent industry standards. Avery Dennison has achieved significant recognition as a market leader, driven by its commitment to innovation and sustainability. The company holds a strong market position, supported by a robust R&D pipeline and a global manufacturing footprint. Avery Dennison’s unique value proposition lies in its ability to combine cutting-edge materials science with practical applications, enabling clients to differentiate their products while reducing environmental impact. With a focus on long-term partnerships and continuous improvement, the company remains at the forefront of the labeling and packaging industry.
