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Mid LevelFull-timeAWSAzureDevOps
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Support Technician to join our team at Axon, where you'll be at the front line of our IT organization. This role is crucial for supporting a high-performing, fast-paced technology company focused on protecting life and making a difference.
Key Responsibilities
- →Lead resolution of complex technical support issues across hardware, software, and network layers.
- →Take ownership of escalated incidents and ensure timely, effective resolution.
- →Drive continuous improvement by identifying and implementing process enhancements.
- →Coordinate and support IT operations for cross-functional business initiatives.
- →Provide expert support for systems such as Jamf, Intune, Office 365, Active Directory, Azure, and more.
- →Serve as a subject matter expert (SME) for key IT systems or processes.
- →Manage onboarding/offboarding processes with a focus on security and compliance.
- →Create and maintain technical documentation and contribute to the knowledge base.
- →Lead or coordinate small-to-mid-scale IT projects and operational rollouts.
- →Mentor IT Support Technicians, offering guidance, training, and support in professional development.
- →Maintain SLA performance targets and help track departmental metrics.
- →Ensure alignment with Axon’s audit and information security policies in all operations.
Requirements
- ✓At least 3 years of experience in IT Support role
- ✓Strong expertise in Mac, Windows, and Linux environments.
- ✓Solid experience with IT tools and platforms such as Jamf, Intune, Office 365, Azure AD, Okta, and Zoom.
- ✓Ability to work independently and manage priorities in a fast-paced environment.
- ✓Excellent problem-solving, communication, and customer service skills.
- ✓Experience in mentoring or training junior team members.
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