Professional Services Automation Systems Administrator at Axon

Axon

Scottsdale, Arizona, United States·5d ago

Mid LevelFull-timeAWSGit

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a PSA Systems Administrator to join Axon’s Professional Services team. This role involves administering and optimizing Certinia as our Professional Services Automation (PSA) tool within Salesforce. You will play a critical role in enabling high-impact delivery across our global Hardware and Software Professional Services organizations.

Key Responsibilities

→Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
→Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
→Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
→Manage user access, security roles, and audit compliance.
→Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
→Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
→Partner with cross-functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
→Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
→Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
→Support UAT and change management activities for new features and processes.
→Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
→Document configurations, SOPs, and best practices to support scaling and knowledge transfer.

Requirements

✓3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
✓1+ years experience building flows, automation, and customizations within Salesforce.
✓Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
✓Ability to explain technical concepts to non-technical personnel.
✓Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
✓Excellent communication, stakeholder management, and problem-solving skills.
✓Comfortable working independently and in a fast-paced, cross-functional environment.