Global Head of Talent Acquisition at Backmarket

HI, WE’RE BACK MARKET. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? THE MISSION Attract the best talent on the market and turn recruitment into a real growth engine for Back Market : structured, data-driven, and a true Business Partner to the company. You’ll lead that shift end-to-end: • Drive the transformation • Grow the team into strategic partners • Move TA from “fill the role” to “architect the talent strategy.” WHAT YOU’LL ACTUALLY DO SET THE TA STRATEGY • Define and drive the TA roadmap, in lockstep with business goals and the CHRO. • Personally lead our most complex executive searches: every ExCo and senior leadership hire (L4+, Directors, Heads of, VPs, C-suite). • Sharpen the talent pipeline across all verticals : quality, depth, and time-to-readiness. • Decide when to bring in specialised headhunters, based on role criticality and how scarce the profile really is. • Run criticality management like a control tower: every open role mapped, urgency qualified, sourcing resources arbitrated accordingly. MAKE THE CANDIDATE EXPERIENCE MATCH THE BRAND • Guarantee a candidate journey that reflects Back Market’s values and employer brand at every single touchpoint. • Pilot candidate satisfaction: NPS by vertical, friction points identified, action taken. • Keep the experience consistent across France, the US, APAC and Spain. BUILD FOR SCALE, NOT FOR FIREFIGHTING • Structure, optimise and scale recruitment processes to keep up with our growth • Build and enforce unified intake processes, scorecards and SLAs across all verticals. • Partner with RecOps on ATS deployment, data quality, and automating the low-value stuff. • Bring AI tools in as a real efficiency lever for the whole team • Lead the broader TA organisational transformation and projects. BE A REAL BUSINESS PARTNER • Work shoulder-to-shoulder with top management and functional leaders to align hiring with what the business actually needs, in real time. • Calibrate directly with ExCo on every senior hire. • Build clean interfaces with People Partners, C&B, L&D and HRIS so HR feels seamless from offer to onboarding. • Team up with People Partners on internal mobility • Help design and run promotion processes: talent identification, decision panels, eligibility criteria. • Coordinate our international recruiters in the US and APAC. RUN TA ON DATA • Build and maintain real-time dashboards as the control tower of TA efficiency. • Implement criticality and prioritisation indicators for every open role. • Set up the conditions for clean, reliable, ExCo-grade TA reporting across the full recruitment cycle. • Partner with RecOps to lock in ATS data quality and automate reporting pipelines. LEAD AND GROW THE TEAM • Directly manage TA team • Coach team members and keep raising the bar on their skills and impact. • Build a real Business Partner culture inside the team: understand the business, embed in it, challenge it. • Coach TAs to read the organisation and step into an advisor posture. • Create the conditions for each TA to sit in the business committees of their perimeter. • Foster a positive, collaborative team culture • Own RPO governance: select and contract partners, define SLAs, manage 6–12 month rotations. WHO WE’RE LOOKING FOR EXPERIENCE • 10+ years in Talent Acquisition, with at least 4 years managing a TA team. • Background in a consulting firm or high-growth tech environment is a strong plus. • You’ve led a TA organisational transformation before • You’ve personally recruited at executive and senior management level, including complex headhunting mandates. • You’re comfortable working with top management and leadership: Partners, Directors, C-suite. • You know the RPO model inside out: selection, contracting, governance. • Data-driven TA management is second nature : KPIs, dashboards, reporting to senior leadership. SKILLS • Designing and driving a TA strategy that’s anchored in business goals • Strong analytical mindset: KPI tracking, Kanban, real-time dashboards, fluent Google Sheets. • Solid command of recruitment tooling: LinkedIn Recruiter, ATS platforms, Google Workspace. • Growing teams toward a Business Partner posture. • Fully bilingual French / English. • Curious, creative, and genuinely open to innovation : AI and automation as real levers WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: - A mission driven work environment where your day to day makes an impact on the planet. Seriously. - Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. - Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.