Customer Support Executive at BETSOL

BETSOL

Bengaluru, KA, in·1d ago

Entry LevelFull-time

Salary Range

$5,100 - $6,900 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

• Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel. • Responsible for responding to customers in an efficient and professional manner. • Meets expectations regarding productivity as defined by the process or manager. • Escalates necessary cases to the right level within the defined LOB (Line Of Business) • Ensures compliance with all company and departmental policies, procedures, and guidelines. • May be required to perform other tasks as requested, assigned, or directed. • Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels. • Flexibility to work extended hours with minimal notice during high volumes. • Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

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About BETSOL

BETSOL is a technology company specializing in the development of custom software solutions and IT services, operating primarily within the digital transformation and enterprise technology sectors. The name "BETSOL" suggests a focus on delivering optimal solutions, likely derived from "best solutions." While the exact founding date and location are not explicitly stated, the company has established itself as a provider of innovative IT services, catering to businesses seeking tailored technological integrations. BETSOL leverages its expertise to help organizations streamline operations, enhance digital capabilities, and achieve strategic objectives through cutting-edge technology. The company offers a range of products and services, including custom software development, web and mobile application design, IT consulting, and process automation. Key features of BETSOL's offerings include scalable solutions, agile methodologies, and a client-centric approach that emphasizes collaboration and long-term partnership. Their target audience primarily consists of mid-sized to large enterprises across various industries, such as finance, healthcare, and retail, which require specialized IT solutions to address complex business challenges. BETSOL's services are designed to integrate seamlessly with existing systems, ensuring minimal disruption and maximum efficiency for clients. BETSOL has distinguished itself through its commitment to quality and innovation, often collaborating with clients to deliver bespoke solutions that align with their unique needs. The company's market position is strengthened by its ability to adapt to evolving technological trends, such as cloud computing, AI, and data analytics. By prioritizing transparency, reliability, and technical excellence, BETSOL has built a reputation as a trusted partner for businesses seeking to leverage technology for competitive advantage. Its unique value proposition lies in combining technical expertise with a deep understanding of industry-specific challenges, enabling clients to achieve measurable growth and operational excellence.