Associate, Office of the CEO & COO at Better Mortgage

The Opportunity We’re building the future of home finance—and we’re looking for a high-agency operator early in their career who wants to work directly with company leadership on the most important problems in the business. This is not a traditional BizOps, Strategy, or RevOps role. You will operate as an extension of the CEO and COO, with direct exposure to and participation in the company’s highest-stakes decisions. You will report into senior business leadership with a direct line of sight to the CEO and COO, operating as part of the core decision-making environment—not outside of it. This role is based in our NYC headquarters (World Trade Center) and operates primarily in-person, as close collaboration with leadership is core to the role. This role is designed for someone early in their career who wants to operate like a founder—high ownership, high intensity, and high expectations What You’ll Do Operate at the Center of the Business - Work directly with the CEO, COO, and business leadership on high-priority, ambiguous problems - Develop independent, data-backed perspectives and challenge assumptions with confidence - Drive work from problem definition → analysis → recommendation → implementation Diagnose & Improve Operational Efficiency - Conduct deep-dive analyses into how the business operates—for example, evaluate new product/services and make recommendations as to how they might improve operations and/or reduce costs - Identify bottlenecks across the funnel (lead → conversion → close) and quantify their impact - Surface inefficiencies tied to cost, time, and conversion—and prioritize what matters most - Translate findings into clear, actionable recommendations and partner with teams to implement changes Build & Scale Revenue Infrastructure - Help build and improve the systems and processes that support revenue generation - Partner with Sales, Marketing, Finance, and Product to improve conversion rates, reduce inefficiencies, and increase revenue per customer - Support development of forecasting, pipeline visibility, and performance tracking Drive Insight & Accountability - Build analyses, dashboards, and reporting that create clarity for leadership and enable better decision-making - Support weekly and monthly business reviews by surfacing key insights and performance drivers - Ensure leadership has visibility into what is working, what is not, and where to act Use AI as a Core Operating Tool - Use AI as a core thinking partner to develop hypotheses, challenge domain experts, and pressure-test decisions using data and first-principles reasoning - Come prepared with facts, perspectives, and questions—not just outputs - Leverage AI to accelerate how quickly you go from problem → insight → action What We’re Looking For - 2–4 years of experience, ideally from top-tier consulting (MBB or similar) or a CEO Office / BizOps / Founder’s Associate-type role - Experience working directly with senior leadership and comfort operating in high-stakes, fast-moving environments - Exceptionally analytical and structured thinker—you break down problems and get to answers quickly - Strong comfort working with BI platforms; ability to independently pull and analyze data is highly preferred - High agency—you identify what needs to happen and make it happen without waiting for direction - Strong intellectual curiosity and honesty—you challenge assumptions (including your own) and adjust quickly when wrong - Demonstrated grit, drive, and ownership mindset—you push through ambiguity and deliver outcomes - Clear interest in using AI as a core part of how you think and work What This Role Is Not - Not a Head of Operations, Strategy, or RevOps role - Not a people management role - Not a purely strategic or purely execution role This is for someone who wants to build, analyze, challenge, and operate—simultaneously. What We Offer • Performance-driven compensation Competitive base salary with bonus or incentive opportunities, depending on role • Comprehensive, flexible health benefits A range of medical and dental plans to choose from based on your needs, with vision coverage available for you and your family starting on day one. • Financial wellbeing & long-term support Build long-term financial security with a 401(k) through Vanguard, HSA with employer contributions, FSA’s, Employer Paid STD & LTD plans and access to financial planning resources. • Time to recharge Generous paid time off, company holidays, sick time, and paid parental leave. • Support for families Paid parental leave and childcare support, including employer matching for dependent care FSA. • Holistic wellbeing support Mental health care (6 free virtual or in-person sessions) and wellness programs through Spring Health, EAP access, and additional perks like pet insurance and lifestyle discounts. • Flexibility in how you work and live Pre-tax Commuter benefit accounts with an employer match, and programs designed to support different working styles and lifestyles. • Daily perks that make work better Meal and snack offerings in select offices, plus a stipend to support your day-to-day - whether you’re in the office or working remotely. • An exceptional NYC office experience Work from our World Trade Center headquarters - featuring thoughtfully designed spaces, natural light, and panoramic skyline views. It’s a space built for collaboration, creativity, and bringing bold ideas to life. • High-impact work at a category-defining moment Help shape the brand of an AI-native company reinventing homeownership from the ground up Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes. The facts that speak for themselves: - We’ve funded over $110 billion in loans (more than any other fintech in the US!) - Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry - Better’s propriety AI platform makes us an award-winning lender: - Fintech Breakthrough Award 2025: Best Lending Innovation - Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval - Yahoo! Finance (2025): Best Online Mortgage Lender - Money Magazine (2025): Best for fast closing - Forbes (2023): Best Online Mortgage Lender We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.