IT Support Specialist at Bird

Bird launched micromobility. Now we’re shaping its future. We’re Bird, and we’re on a mission to transform the way the world moves one ride at a time. Our products, services, and people share one common goal: to make cities more livable by empowering people and communities everywhere to move freely, discover new possibilities, and create a cleaner, more connected future. To cleaner air. To calmer streets. To cities built for people. Who We Are Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates, leveraging our experience and safety-first technology to help them meet their shared mobility and climate goals and provide a reliable, affordable, and responsible transportation option for people who live and work there. Our award-winning electric vehicles have empowered more than eighty-seven million rides in cities around the world and helped riders take carbon-free trips in more than 200 cities globally. And our teams are constantly pushing boundaries and challenging the status quo in pursuit of a brighter future. Job Summary As an IT Support Specialist at Bird, you will serve as the first point of contact for employees across the organization, ensuring seamless day-to-day IT operations in a fully remote environment. You will own helpdesk operations, manage device and identity tooling, and support onboarding and offboarding processes that keep our team running smoothly. Working closely with the Sr. Manager of IT & Security, you will play a critical role in maintaining a secure, reliable, and employee-friendly IT environment. You must be responsive, approachable, and thrive in an open, collaborative, and fast-moving startup culture. Responsibilities • Serve as the initial point of contact for helpdesk support across the organization on a daily basis. • Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack. • Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch. • Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects. • Maintain and contribute to internal IT documentation and knowledge base. • Support user access management and provisioning through identity and access management tools. • Assist with security and compliance initiatives including SOC2 as needed. • Promote a collaborative, inclusive, and approachable IT culture across the organization. Must Haves • 3-5 years of relevant IT support experience • Hands-on experience with Okta, Google Workspace, and Jamf • Experience managing endpoints in a Mac-first environment • Strong communication skills — written and verbal • High learning agility and genuine curiosity about technology • Ability to work independently and self-sufficiently in a fully remote environment Highly Desired • East Coast based or willing to work East Coast hours • Experience with AirWatch or similar PC MDM solutions • Familiarity with Slack administration • Basic scripting or automation experience • Experience supporting a globally distributed workforce Our budgeted salary range for this position is between $80,000 USD to $99,000 USD Why Bird Matters Every time you hop on a Bird, you’re helping build a more livable city. We focus on four core pillars that reflect the impact of every ride: • Freedom: We're the bridge that connects you to every experience—simple, convenient, and stress-free. We give you the freedom to move without limits. • Exploration: We turn everyday trips into memorable experiences, sparking discovery and wonder as you connect with the world around you. • Community: Taking a Bird is an act of citizenship. We create a sense of belonging and unity, knowing that the richer our communities become, the richer our lives become. • Sustainability: Our electric vehicles reduce gas-powered car usage and lower carbon emissions. We enable responsible choices, creating tangible impact and driving progress toward a cleaner future. Culture at Bird We're an ambitious, smart, and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility. Perks Up! We want you to succeed and thrive here, so we offer a few sweet perks: • Plenty of time off to relax and recharge, plus a wellness resource to help you wind down. • A work-from-home stipend. • An employer-paid healthcare package. • Of course, Bird ride credits to get you where you need to be! Bird is the world Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more, Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment. Sound like a place you’d like to work? Sweet. Let’s chat. #LI