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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Bjak is seeking an IT Support Specialist to join our team in Malaysia. As the largest insurance portal in Southeast Asia, we need a hands-on IT professional to ensure our employees have a smooth and reliable technology experience.
Key Responsibilities
- →Provide day-to-day IT support for PC and laptop-related issues
- →Troubleshoot common hardware and software problems on Windows and macOS
- →Perform laptop and PC setup, reset, reformatting, and device handover
- →Support new joiner onboarding, including laptop setup and Lark account creation
- →Assist with IT asset management, tracking devices and preparing unused equipment
- →Maintain basic IT housekeeping to ensure devices are organized
- →Respond to IT support requests in a timely and professional manner
- →Escalate more complex issues when required
Requirements
- ✓Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields
- ✓Experience in IT support, helpdesk, or desktop support roles
- ✓Comfortable supporting PCs and laptops (Windows and/or macOS)
- ✓Experience with device setup, reset, and reformatting
- ✓Basic software and hardware troubleshooting skills
- ✓Familiarity with collaboration tools and user account setup
- ✓Organized, hands-on, and willing to support day-to-day operational needs
- ✓Good communication skills and patience when assisting non-technical users
Benefits
- ★Do something meaningful - be part of a company improving financial access across ASEAN
- ★Fast-moving, practical, and impact-driven work environment
- ★International work environment with a flat organization structure
- ★Clear and hands-on role with real day-to-day impact
- ★Great learning exposure across IT, HR, and operations
- ★Competitive salary
- ★Casual work attire
