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LeadFull-time
Salary Range
$57,375 - $77,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Operations Lead – UK owns the operational backbone of BJAK’s UK business, ensuring daily operations run smoothly and efficiently to support scale.
Key Responsibilities
- →Define and execute operational strategies that support business growth in the UK market
- →Run day-to-day operations across customer service, administrative operations, and internal workflows
- →Hire, lead, and develop a high-performing operations and admin team
- →Own process improvement by identifying bottlenecks and implementing systems that reduce cost and increase speed
- →Champion customer experience by leading the customer support function
- →Oversee company administration and internal operations, including office management and vendor coordination
Requirements
- ✓Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments
- ✓Proven experience leading operations and admin teams in high-expectation environments
- ✓Hands-on mindset with the ability to solve problems directly
- ✓Strong organisational, execution, and problem-solving skills
- ✓Comfort operating in ambiguity and bringing structure to fast-moving situations
- ✓Ability to work cross-functionally and drive execution without formal authority
