Senior Account Manager at blablacar

About BlaBlaCar BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely. BlaBlaCar launched in Brazil in 2015 and has more than 8 million members in the country. With its leading carpooling app and the recent integration of a bus network, BlaBlaCar aims to become the go-to platform in the country for shared road mobility. Your Mission As a Senior Account Manager, you'll manage local bus carriers to ensure the daily success of the BlaBlaCar Bus Marketplace in Brazil. Working with senior stakeholders, you will drive territory growth and partner satisfaction, leveraging sales, business consultancy and operational excellence to deepen partner relationships. Your responsibilities • Act as the main point of contact between BlaBlaCar and bus operator partners; • Build and maintain long-term relationships with commercial, operational and executive stakeholders, by developing growth plans per partner/region/route; • Lead business reviews, performance meetings and strategic alignment sessionsProactively manage partner satisfaction, retention and churn prevention, also guaranteeing full inventory amongst all partners. • Negotiate exclusive benefits to final users, such as discounts • Monitor and optimize key KPIs, including, but not limited to: Ticket sales and revenue, Conversion rate (CVR), active inventory and route coverage Your qualifications • At least 3 years of experience in B2B account management, customer service, or within mobility • Strong proficiency in Salesforce • Strong communication and negotiation skills • Ability to work autonomously across a broad scope and manage multiple suppliers simultaneously • A proven track record of navigating the maturity cycles of regional marketplaces to drive business growth, keeping strong business acumen and analytical skills • Full working proficiency in Portuguese & English • Fit with our BlaBlaPrinciples • Thriving in a collaborative, fast-growing and innovative environment • Nice to have: Proficiency in Tableau What we have to offer • 4 additional weeks on top of legal maternity/paternity leaves • Financial support for home office equipment (up to 2187 BRL one shot) • 30 days holidays per year (after 12 months) • Local meal plan & public transport policy (CAJU card) • Omint health plan, dental care, and life insurance • Gympass access • Relocation package and visa support • Free unlimited carpooling & bus rides • Personal growth via trainings, mentorship, and internal mobility programs • Employee Stock ownership plan • Regular team building events • Mental health support through Moka.care • 1 day off per year to test our product • 1 day per year for social engagements with non-profits Interested in joining the ride? • a 45-min video-call with your Talent Acquisition Manager Hien Hoang to get to know you, understand your career expectations and answer your questions • a 60-min video-call with our Head of Business Development Adilio Nascimento to deep-dive into your working experience and fit to the role • a fully remote exercise to evaluate your technical skills followed by a 60-min interview to present your case to Adilio and a few other team members • a 45-min video-call with our VP Brazil Marketplace Tatiana Mattos • a 30-min video-call with our Chief Operating Office Adrien Tahon for vision fit and rounding off the process Our hiring process lasts on average 25-30 days, offers usually come within 48 hours. BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.