Implementation Manager at Blee

ABOUT BLEE At Blee we are replacing workflows that typically run on spreadsheets, email, etc with AI-first software that brings the whole org together to meet compliance requirements faster, more thoroughly, and with greater transparency. We currently have thousands of active users from dozens of enterprise-grade customers on pledged, or paid, long-term contracts. Our leadership group hails from the likes of Adobe, Chime, PayPal, AWS, Wachtell, Harvard Law, and Columbia Law. We have built the first platform that handles the unique challenges our customers face from front-to-back. We find the ideal people for Blee will not only be natural problem solvers but will also enjoy the thrill of discovering which problems our users need solving in the first place, most of whom have never used a product like Blee before. We have an office in downtown SF, one in NYC coming soon, and most of our team is split between the Bay Area and NYC. The Role This is an Implementation Manager role for someone who thrives at the intersection of technical complexity and customer relationships. You will own end-to-end enterprise implementations from signed contract to platform go-live, working with legal and marketing teams at some of the world's largest organizations. What You'll Do - Own end-to-end enterprise implementations – From signed contract to platform go-live for legal and marketing teams - Conduct stakeholder mapping – Identify executive sponsors, power users, blockers, and champions within each customer org - Build and manage implementation project plans – Milestones, owners, and weekly status cadence - Scope and sequence deployment – Determine rollout order across departments, geographies, and use cases - Coordinate technical integration – SSO, data flow configuration, API setup, and security review with customer IT teams - Navigate organizational dynamics – Manage competing priorities between stakeholders to unblock implementation milestones and maintain project momentum - Create implementation-specific documentation – Configuration docs, initial training materials, and runbooks to support rollout - Facilitate warm handoff to CSM – Full context transfer package as implementation completes - Maintain the implementation playbook – Document repeatable patterns, common blockers, and solutions - Collaborate cross-functionally – Partner with Customer Success Manager and Account Executive to deliver successful enterprise outcomes Who You Are - A natural project manager – you bring structure to ambiguity and keep complex workstreams on track - Executive-ready; you're comfortable presenting to VPs, GCs, and C-level stakeholders - Technically fluent – you can discuss SSO, APIs, data flows, and security with customer IT teams - Detail-oriented and organized; stakeholder maps, Gantt charts, and RACI matrices are second nature - Empathetic and customer-first; you build trust with every interaction - Excited to define and own a critical function at a high-growth company Who You'll Work With You will work directly with Blee's customer success and product leadership, partnering daily with enterprise customers' legal, marketing, and IT teams. Requirements - 3–5 years in management consulting, enterprise SaaS implementation, or customer-facing project management - Experience managing complex multi-stakeholder projects with 4–6 month timelines - Strong organizational skills: stakeholder mapping, project plans, RACI matrices, status reporting - Technical fluency: comfortable discussing SSO, APIs, data flows, and security - Based in NYC or the Bay Area and willing to come into the office 3 days a week - Willingness to travel to see customers in person (approximately 10-20%) Benefits - Competitive salary and equity package - Fully paid medical, dental, and vision insurance - Free access to OneMedical - Short and long-term disability insurance - Company-paid life insurance - Company-sponsored 401k - Unlimited PTO (with mandatory 15 days off) - Financial support for work-adjacent learning opportunities At Blee, we welcome and celebrate diversity in all its forms. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic. Your unique perspective is valued here. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time