Patient (Customer) Support Specialist II (Onsite- Pittsburgh) at Blinkhealth

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Role: As a Customer Support Specialist II, you are a trusted and experienced operator who delivers exceptional patient experiences with minimal supervision. You are solution-oriented, goal-driven, and known for crushing quality metrics while maintaining speed and empathy. You serve as a subject matter expert (SME) within the team and are leaned on by peers for guidance, troubleshooting, and best practices. You operate with strong ownership and accountability, consistently driving outcomes and elevating team performance. What you’ll do: • Own and resolve patient, provider, and insurer inquiries across phone, email, and chat channels, navigating routine and complex issues while delivering high-quality, solution-oriented support. • Provide high-quality patient care while navigating nuanced pharma program requirements • Consistently meet and exceed structured performance and quality targets • Serve as a subject matter expert for workflows, systems, and program nuances • Support peers by answering questions, sharing best practices, and reinforcing quality standards • Identify root causes of recurring issues and propose solution-oriented improvements • Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards. • Leverage Knowledge Base resources to resolve inquiries and proactively provide feedback to enhance documentation, workflows, and process clarity • Maintain strict confidentiality of patient and proprietary information • Develop and model strong knowledge of company-related security and privacy practices • Participate in continued education on product changes, new features, and product launches • Help improve the patient experience by sharing actionable feedback with management to further develop the product, materials, and processes Qualified Candidates: • Two years of call center or customer service experience required. High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus • Two years of call center experience in a fast-paced environment call center experience required • Healthcare, pharmacy, or other relevant industry experience strongly preferred • Advanced technical aptitude and ability to navigate complex systems confidently • Demonstrated ability to work with minimal supervision and strong independent judgment • Highly solution-oriented with a proactive, goal-driven mindset • Recognized as a subject matter expert and leaned on by peers for support • Proven track record of consistently exceeding quality and performance standards — a true “Quality Crusher” • Strong attention to detail with exceptional documentation accuracy • Excellent verbal and written communication skills • Strong analytical skills and operational focus • A passion for delivering exceptional patient care • Ability to collaborate cross-functionally and positively influence team performance Location/Hours: • Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA • Availability for Monday-Friday : 9:30 AM-5:30 PM, 10:30 AM- 6:30 PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST • OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST • Availability for rotating Saturday shifts 9 AM -5 PM • Scheduling flexibility, as your schedule may change over time according to business needs Benefits • Medical, dental, and vision insurance plans that fit your needs • 401(k) retirement plan • Daily meal stipend for onsite marketplace • Pre-tax transit benefits and free onsite parking • Free shuttle service #blinkindeed Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.