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LeadFull-timeRustAWSMachine LearningAI
Salary Range
$165,750 - $224,250 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Lead – Disputes & Scams to join Block, Inc. This role focuses on helping customers resolve transaction issues and protecting them from scams. You will lead cross-functional efforts to scale our disputes platform and improve transparency, fairness, and compliance.
Key Responsibilities
- →Collaborate across teams to deliver customer-focused features that enhance trust and resolution outcomes.
- →Define key metrics and work closely with analytics teams to interpret data and measure progress.
- →Partner with compliance and legal teams to design solutions that meet regulatory requirements.
- →Establish scalable frameworks to unify dispute resolution processes across multiple payment products.
- →Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects.
Requirements
- ✓8+ years of relevant experience in product management, risk management, or comparable roles.
- ✓Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems.
- ✓Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products.
- ✓Ability to navigate complex datasets and collaborate with data and machine learning teams.
- ✓A collaborative approach to leadership, with the ability to influence and align cross-functional teams.
- ✓Experience driving innovative, scalable solutions for risk challenges while improving operational processes.
- ✓Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences.
