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ManagerFull-timeAWSAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an AI Adoption Program Manager to join Block's BizOps Change & Adoption team. This role focuses on building technical support infrastructure and designing learning programs to drive AI adoption across the organization.
Key Responsibilities
- →Be the primary responder in G2 support channels, troubleshooting issues and creating a culture of knowledge sharing
- →Design and facilitate office hours and troubleshooting sessions
- →Triage complex issues to Product team or escalate to super users
- →Track common technical issues and feed insights to Product team
- →Build and maintain technical documentation
- →Design and deliver learning programs that shift mindsets around AI usage
- →Create learning pathways for different skill levels
- →Develop instructional materials and technical toolkits
- →Coordinate and facilitate enablement sessions and learning programs
- →Measure and report on adoption metrics
Requirements
- ✓5+ years of program management experience, ideally with a technical background
- ✓2+ years of experience with automation tools, workflow builders, APIs
- ✓Experience building, debugging, and troubleshooting AI workflows
- ✓Comfortable with MCP integrations (Slack, Gmail, Sheets, Airtable, etc.)
- ✓Understanding of LLM and AI tool capabilities
- ✓Experience designing learning programs or enablement content
- ✓Understanding of adult learning principles and instructional design
- ✓Strong facilitation skills
- ✓Experience measuring learning effectiveness
Benefits
- ★Medical insurance
- ★Flexible time off
- ★Retirement savings plans
- ★Modern family planning
