IT Support Specialist at bloomon

Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows. We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.  🛠️  Technology Team @ Bloom & Wild Group Our Technology team of over 60 people sits right at the heart of our business. We build and maintain the solutions that power e-commerce, production and fulfilment, enabling our brands to delight our customers every day. The IT team is a critical pillar of our Technology team, working alongside Product Engineering, Platform, Domain Engineering, and our Data teams. We ensure our global team stays connected, secure, and equipped with the best tools to do their best work. Our internal ecosystem is diverse and modern, managing a multi-platform environment across macOS and Windows. We oversee SaaS administration, alongside specialised hardware like Zebra and Ricoh printing solutions that keep our fulfilment operations running smoothly. We’re always looking to evolve our internal tech stack, focusing on automation and seamless MDM integration. Most of our team is based in the UK or the Netherlands, working in dedicated locations to give our users the best support (some travel for peak might be required). Our team meets in person at least once per year to maintain connections, collaborate on larger projects, and have fun together. ⚙️ What you'll be doing: As a Senior IT Associate, you will provide first-line support for IT-related issues and lead maintenance of our technical infrastructure. This is a full-time, onsite role at our Nuneaton warehouse (UIC). Your responsibilities include: • Providing first-line support for all IT-related issues via Slack, Email, Tickets, or In-person. • Troubleshooting and resolving complex technical issues for employees across the business, with a main focus on warehouse technologies. • Providing training and support to end users to ensure they are confident with our internal tools. • Managing asset tooling, ensuring our asset management platform is kept accurate and up to date. • Maintaining the knowledge base by creating and updating articles to empower self-service support. • Collaborating with IT staff and cross-functional engineering squads to resolve high-level technical blockers. • Supporting printing of greeting cards and leaflets where required. • Staying up-to-date on new technologies and industry best practices to improve our internal systems. • Travelling every other month to another site via car. ✅ You’ll love this role if you… We are looking for someone who is passionate about technology and helping others. You will be a great fit if you: • Are excited about problem-solving: You love taking a logical, collaborative approach to solving problems. • Have a curious mindset: You love to learn, often take initiative to improve things, and enjoy figuring out new tech. • Are a solid team player: You truly believe in the value of diverse and inclusive teams. • Have technical proficiency in: • Basic Computer Understanding: Have a basic understanding of computers and how they work. • Are organised: You take a thoughtful approach to planning and prioritising your work in a fast-paced environment. It would be great if you also have... • • 1-2 years of experience in IT support or a similar technical role. • Excellent communication skills and a customer-first service mindset. These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you. 🏡 Belonging @ Bloom & Wild We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers.  We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team.  Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.     🧭 Our ways of working We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.  We also believe in flexibility that supports you, the work you do, and your team.  How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager. Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.   We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:   Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas  Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we’re open about what we’re doing and why, and we welcome challenges from each other   🌟 Work that works for you To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.    Our perks and benefits include: 🌴 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year 💛 1 Volunteering day each year 🐣 Enhanced family leave and a workplace nursery scheme 🌱 A flexible training framework for every stage of your career  💐 Irresistible discounts on our products, blooms & subscriptions! 📈 Share in our success with a choice to take equity options from day 1 🏋 ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!    For more information on our perks & bens, please see www.bloomandwild.com/careers   🫱‍🫲 Getting hired We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.    We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.    #Bloom&Wild