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ManagerFull-time
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Renewals CSM to join our team at BlueCat, a company recognized as a 'Great Place to Work'. This role involves being the strategic owner of the renewal lifecycle for a portfolio of customers, ensuring contracts renew on time and at the right value.
Key Responsibilities
- →Own and manage the renewal process for a defined portfolio of accounts (90–120 days prior to expiration)
- →Drive proactive engagement with customers and internal teams well before renewal deadlines
- →Ensure renewals are positioned around value realized and future outcomes
- →Maintain an accurate rolling 90-day renewal forecast
- →Identify churn risk early through partnership with CSMs and account teams
- →Conduct discovery to understand evolving customer goals, budget dynamics, and organizational changes
- →Negotiate renewal terms aligned to customer objectives and BlueCat’s value proposition
- →Partner closely with Customer Success Managers, Account Executives, Sales Leadership, Finance and Legal
- →Ensure renewal strategy is aligned to broader account growth plans
- →Maintain accurate and timely data in Salesforce
- →Identify and implement process improvements that increase efficiency and reduce cycle time
Requirements
- ✓2–5 years of experience in Renewals, Customer Success, Sales, or Account Management in a B2B SaaS or technology company
- ✓Experience managing renewal cycles with defined timelines and revenue targets
- ✓Strong discovery and negotiation skills grounded in value-based selling
- ✓Ability to manage multiple renewal cycles simultaneously with precision and organization
- ✓Comfort engaging stakeholders at multiple levels, including procurement and economic buyers
- ✓Strong analytical mindset and comfort working with forecasts and revenue metrics
- ✓Experience using Salesforce CRM system
- ✓Proactive, accountable, and comfortable operating in a dynamic environment
Benefits
- ★Comprehensive benefits encompassing health, financial well-being, and overall wellness
- ★Professional Development Budget
- ★Dedicated Wellness Days and Wellness Week
- ★Lifestyle Spending Account
- ★Employee Recognition Program
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