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LeadFull-timeRustAI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Strategic Customer Success Lead to join Bluefish and shape how the company delivers value to Fortune 500 teams. This role is foundational to building a repeatable customer success approach that balances deep product expertise with strategic partnership.
Key Responsibilities
- →Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
- →Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
- →Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
- →Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
- →Drive deep product adoption by helping customers understand how to apply Bluefish within their broader marketing and measurement strategy.
- →Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
- →Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
- →Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
- →Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
- →Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks and success patterns.
Requirements
- ✓5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
- ✓Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
- ✓Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
- ✓Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
- ✓Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
- ✓Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
- ✓Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
- ✓Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
- ✓French-native and English-native language skills.
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