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Outbound Technical Support Representative - Part-time at Bluesight
BluesightUnited States - Remote·3d ago
Mid LevelPart-timePythonAWSMongoDB
Salary Range
$23 - $27 /hour
About the Role
We are looking for a part-time Outbound Technical Support Representative to join Bluesight, a healthcare information technology company that creates medication intelligence solutions. This remote role will support hospital customers and help maintain our innovative SaaS tools.
Key Responsibilities
- →Ensure all customer issues are diagnosed and addressed promptly
- →Interface with customers and vendors to troubleshoot and mitigate data delivery issues
- →Document troubleshooting steps taken and escalate customer issues when appropriate
- →Perform other technical support tasks as needed
Requirements
- ✓Tech-savvy with experience leveraging technical tools
- ✓Strong and reliable internet access from your home
- ✓Familiarity executing Python scripts
- ✓Knowledge of MongoDB and the ability to execute find commands
- ✓Strong communication skills
- ✓Ability to demonstrate meeting etiquette and active listening
- ✓Customer service orientation
- ✓Interest and ability to learn our Patient Privacy and Diversion SaaS tools
- ✓Availability to work part-time hours during EST business hours
