Associate Sales Operations at BoschGroup

This role is hybrid remote with 60% monthly in-office presence in Mount Prospect, Illinois. (3 days in office per week) Core Responsibilities: SAP & Systems Expertise • Serve as the go-to expert for SAP, CRM, and internal systems, troubleshooting complex customer account and order issues. • Own and maintain the integrity of customer master data in SAP, ensuring accuracy. • Manage and resolve issues within Electronic Data Interchange (EDI) workflows, including order transmission, data mapping, and transaction failures.Order & Escalation Management • Act as the primary point of escalation for order discrepancies, shipping issues, and claim resolutions, ensuring timely and professional communication. • Oversee the complete end-to-end process for complex billing transactions, including the accurate issuance and coding of CMD. • Lead backorder and product substitution processes in close collaboration with Business Units to minimize disruption to customer orders.Cross-Functional Collaboration • Function as a key liaison between Sales, Customer Contact Centers, and Distribution Centers to ensure precise execution of customer requirements. • Conduct root cause analysis on recurring issues, partnering with Logistics, Warehousing, and Sales to implement corrective actions and minimize claims. • Collaborate with the Bosch Link team to resolve Associate Tool Order issues, returns, and blocked transactions.Process Improvement & Compliance • Drive process enhancements by developing and implementing standardized procedures within the Customer Contact Center. • Ensure all processes for Returns, Claims Authorizations (CQS), and Credits adhere to corporate policies. Participate in cross-functional projects and support the implementation of new tools and departmental initiatives.Communication & Team Support • Manage and prioritize requests from multiple internal and external email inboxes to meet and exceed service level agreements. • Provide guidance, support, and training to junior team members to foster a high-performing team environment.