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Entry LevelFull-timePython
Salary Range
$6,375 - $8,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are looking for a Customer Experience (CX) Analyst who is responsible for examining every touchpoint of the customer journey to identify pain points and opportunities for improvement. In this role youβll be responsible for bridging the gap between raw data and actionable strategy, ensuring that the voice of the customer drives business decisions.
Your Contribution to Something Big:
β’ Gathering feedback from various channels including post-interaction surveys, social media, market places, review sites, and direct customer complaints
β’ Visualizing the end-to-end customer lifecycle to identify touchpoints where the company either wins or loses customer satisfaction
β’ Investigating drops in touchpoint scores to find the underlying operational or technical issues
β’ Develop and maintain data flows using Python and APIs to retrieve, transform, and prepare data from external platforms for analysis and reporting
β’ Improving transparency inside the company with building reporting structure and developing projects to improve service quality
β’ Providing New Data Tool Solutions, organizing trainings related to Data Security, Automation and Data Visualization topics
β’ Data Source Responsibility of CRM systems, ERP systems and other business platforms
β’ Creating dashboards and reports that translate complex sentiment data into clear, executive-level summaries
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About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
