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Entry LevelFull-time
Salary Range
$16,575 - $22,425 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Customer Experience Rep. is responsible for managing the sales fulfillment process, while coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This role will work towards continuously optimizing the customer experience - resulting in market best customer satisfaction, customer interaction tools, sales growth and profitability.
Tasks include but are not limited to:
• Ensuring that material is managed in a manner which balances customer satisfaction with fiscal constraints
• Performing strategic analysis of inventory portfolio and procure materials in a timely, accurate, and cost-effective manner
• Maintaining designated “key” customer accounts & manage all of the requirements related to order fulfillment
• Entry, confirmation, and management of sales orders, including forecast alignment
• Customer order resolution with Internal Sales: pricing – delivery – quality – quantity etc.
• Customer relationship: regular touch points with customer to discuss planning overview, lead times, expedites/escalations, phase in/phase out
• Offer exceptional customer service with professional, prompt, timely responses & actions (to both internal and external customers)
• Analyzing backlog reports and initiate proactive communication with vendors to expedite product procurement
• Coordination and resolution of SAP issues
• Maintaining material master and information record data in SAP
• Credit management
• Other duties as assigned
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About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
