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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Service Specialist to serve as a key advocate for Bosch Thermotechnology customers across North America. This role focuses on delivering Tier 2 support to ensure a seamless, positive, and efficient customer experience.
Key Responsibilities
- →Provide elevated customer support by using strong problem-solving and communication skills to quickly understand concerns, resolve issues, and reduce customer effort.
- →Support Tier 1 agents by handling escalated questions about product and part selection, pricing, availability, order status, and any inquiries requiring deeper expertise.
- →Oversee customer orders from entry to delivery, ensuring accuracy, clarity, and timely communication throughout the process.
- →Identify opportunities to improve the customer experience by suggesting process enhancements and sharing customer insights with leadership.
- →Strengthen customer relationships by maintaining an advanced understanding of Bosch Thermotechnology products, services, and tools to deliver confident, knowledgeable service.
- →Uphold high service standards by following established guidelines for call quality, communication clarity, and order accuracy.
- →Collaborate across teams to support sales opportunities, improve customer satisfaction, and ensure a unified service experience.
- →Perform additional duties as needed to provide best-in-class customer service.
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About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
