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Customer Support Agent - ITALIAN - Emergency Response for Premium Customers (39h.) at BoschGroup
BoschGroupBarcelona, CT, es·11h ago
Entry LevelFull-timeAgile
Salary Range
$12,240 - $16,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for talented profiles for our Mobility Solutions Services. This role involves responding to emergency calls, coordinating roadside assistance, and tracking stolen vehicles.
Key Responsibilities
- →Respond to emergency calls from vehicle occupants after accidents
- →Coordinate roadside assistance for drivers experiencing breakdowns or accidents
- →Arrange appropriate assistance services based on diagnostic data
- →Ensure customers remain mobile by arranging replacement cars, hotels, and onward mobility when needed
- →Help customers locate and recover stolen vehicles using GPS tracking
Requirements
- ✓Ability to work night shifts from 00:00-08:00h, Monday to Sunday
- ✓Willingness to work in a hybrid model with rotating days off
- ✓Strong communication and coordination skills
- ✓Ability to handle emergency situations effectively
Benefits
- ★Comprehensive training from day one with expert trainers
- ★Access to private health insurance at a reduced price
- ★Free and confidential psychological support
- ★Opportunity to work from home and other European countries
- ★Internal growth opportunities and career development support
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