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Customer Support Specialist - Substituição de Baixa de 1 ano (f/m/div.) at BoschGroup
BoschGroupLisboa, Lisboa, pt·9h ago
Entry LevelFull-time
Salary Range
$11,475 - $15,525 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Order Management Specialist to join our team. This role focuses on managing orders, supporting sales, and handling returns in the DHW sector.
Key Responsibilities
- →Order Management: Entry, validation, and monitoring of orders in the SAP S/4HANA system, ensuring compliance with delivery deadlines.
- →Sales Team Support: Act as the internal point of contact for Account Managers, providing stock updates, order status reports, and administrative support.
- →Returns & Claims Management: Processing reverse logistics flows (returns), performing root-cause analysis, and coordinating with the warehouse and quality departments.
- →Invoicing & Administration: Issuing invoices and credit notes and verifying transport documentation.
- →Customer Support: Managing contacts (phone/email) to clarify basic technical queries regarding DHW (Domestic Hot Water) or logistical issues.
- →Follow-up: Monitoring pending tasks and ensuring customers are proactively informed of any service changes.
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About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
