Loading...
Entry LevelFull-timeGit
Salary Range
$19,380 - $26,220 /year
This salary is estimated based on similar roles. The actual salary may vary.
Are you a data wizard with a passion for driving insights and continuous improvement? Do you want to be a key player in shaping the future of our Honda Contact Center. 
The Data Analyst – Honda Project is responsible for collecting, analyzing, and visualizing operational data to support decision-making, performance monitoring, and continuous improvement within the Honda Contact Center operations. This role ensures data accuracy, KPI visibility, and actionable insights, working closely with Operations, Quality, Workforce, and Digital/Voicebot teams. You will also be responsible for updating the Monthly reports created for each branch (market) in the Honda world.
Key Responsibilities Include:
• Data Analysis & Performance Monitoring
• As a HONDA CX expert, you will analyze operational KPIs related to: Call volumes, SLA / ASA / AHT, CSAT, Escalations, Quality results
• Identify trends, deviations, and performance risks
• Support root cause analysis for operational issues
• Reporting & Dashboards
• Create and maintain regular reports (daily / weekly / monthly)
• Develop dashboards for: Operations Manager, Supervisors, Project stakeholders, Client
• Ensure consistency and accuracy of reported data
• Automate reporting processes where possible
Free to sign up. Takes 30 seconds.
About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
