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Entry LevelFull-timeGit
Salary Range
$6,375 - $8,625 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an IT Support Specialist to manage and resolve IT tickets, perform incident and problem management, and provide support for end-user IT devices and services.
Key Responsibilities
- →Manage, analyze, resolve, and close IT tickets related to desktop, mobile devices, and end-user services in accordance with defined SLA targets
- →Perform incident and problem management activities, including root cause analysis, solution implementation, and continuous improvement recommendations
- →Provide IMAC services, including ordering, receiving, installation, delivery, repair, disposal, and inventory management of end-user IT devices
- →Respond promptly to service issues and user requests, ensuring high levels of user satisfaction
- →Install, configure, and support hardware, software, and mobile applications, particularly on iOS devices
- →Maintain accurate hardware and software asset records, including recharging activities, using relevant asset management and ITSM tools
- →Provide consultancy and user support for IT tools and services such as Microsoft 365, MS Teams, and related collaboration platforms
- →Participate in new IT roll-out and end-user technology deployment projects
- →Conduct end-user enablement activities, including training, guidance, and adoption support
- →Support the preparation and broadcasting of live events at company locations
- →Contribute to digitalization initiatives, including Power Platform tools, low-code solutions, and GenAI support activities
- →Deliver high-volume or specialized printing requests and manage print center operations at the IB location
- →Coordinate and communicate with external service providers and vendors when required
Requirements
- ✓Experience in IT support and troubleshooting
- ✓Knowledge of desktop, mobile devices, and end-user services
- ✓Familiarity with SLA targets and incident management
- ✓Understanding of root cause analysis and solution implementation
- ✓Proficiency in hardware, software, and mobile application installation and configuration
- ✓Experience with asset management and ITSM tools
- ✓Familiarity with Microsoft 365, MS Teams, and collaboration platforms
- ✓Ability to participate in IT roll-out and end-user technology deployment projects
- ✓Skills in end-user enablement activities, including training and adoption support
- ✓Knowledge of digitalization initiatives, Power Platform, low-code solutions, and GenAI
- ✓Experience with print center operations
- ✓Ability to coordinate with external service providers and vendors
