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Entry LevelFull-time
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
Roles & Responsibilities :
Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.
• Manage user access, roles, and permissions.
• Monitor and ensure system stability and performance.
• Configure and maintain workflows, business rules, UI policies, and UI actions.
• Customize ServiceNow forms and fields based on business needs.
• Develop and manage Service Catalog items, including designing workflows.
• Provide support and resolution for issues related to ServiceNow.
• Manage incident, problem, and change requests in the platform.
• Collaborate with stakeholders to improve ITIL processes within ServiceNow.
• Manage ServiceNow upgrades, patches, and hotfixes.
• Ensure that customizations are compatible with new platform versions.
• Conduct testing and validation of upgrades before deployment.
• Integrate ServiceNow with other tools and systems (e.g., Active Directory, monitoring tools).
• Implement automation processes using workflows, Flow Designer, and Orchestration.
• Generate and maintain dashboards and reports for key stakeholders.
• Monitor KPIs and SLAs through performance analytics.
• Provide technical support and training to users of the ServiceNow platform.
• Create and update user documentation and knowledge base articles.
 
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About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
