Senior Program Manager (Change Management) at Bpcs

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. In This Role In this role, you will serve as a Senior Program Manager driving operational excellence and continuous improvement across enterprise-level customer support delivery operations. You will lead multiple large-scale programs focused on process efficiency, performance measurement, and change adoption. The ideal candidate will bring deep expertise in Lean Six Sigma methodologies, change management, and data-driven decision-making to streamline workflows, enhance cross-functional alignment, and deliver measurable business outcomes. Key Responsibilities • Lead 2–3 concurrent large-scale process improvement programs, ensuring timely delivery, measurable impact, and alignment with organizational goals. • Conduct data analysis, process mapping, and root cause analysis (RCA) to identify inefficiencies and develop solutions that enhance operational performance. • Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations. • Develop and maintain Power BI dashboards and Azure DevOps reports to visualize performance metrics and support data-driven decision-making. • Design and implement standard operating procedures (SOPs), process documentation, and training materials to ensure long-term adoption and standardization. • Lead change management initiatives, ensuring teams are engaged, prepared, and supported throughout transitions. • Partner with delivery, infrastructure, and operations teams to align process improvements with broader business objectives. • Drive measurable performance improvements and report on KPIs to senior leadership and stakeholders. • Facilitate value stream mapping (VSM) sessions and other workshops to identify bottlenecks and prioritize high-impact opportunities. • Mentor and coach cross-functional team members on process improvement principles and best practices. Qualifications Required: • 10+ years of experience in project and/or program management, preferably within large-scale, complex operational environments. • 10+ years of hands-on change management experience, ideally leveraging PROSCI or equivalent methodologies. • 5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking. • Proven record of driving continuous improvement initiatives with measurable business impact. • Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies. • Demonstrated ability to manage multiple programs simultaneously and deliver results in a fast-paced environment. • Excellent written and verbal communication skills with a strong ability to influence cross-functional teams and senior stakeholders. • Solid knowledge of business process design, service delivery operations, and performance optimization frameworks. • Green Belt or Black Belt certification in Lean Six Sigma required (or equivalent real-world application experience). Preferred Qualifications • PMP or PMI certification. • Experience leading process improvement initiatives within a customer support or service-oriented organization. • Familiarity with service-level agreements (SLAs), workforce management, and operational delivery metrics. • Experience training or mentoring teams in Lean Six Sigma, change management, or process improvement methodologies. • Strong working knowledge of Microsoft Project, Visio, PowerPoint, and other business productivity tools. • Background in operational excellence, business transformation, or performance improvement consulting. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $130,000 to $145,000 annually. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [Upgrade to PRO to see contact] Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: • Medical, dental, and vision coverage • Flexible Spending Account • 401k program • Competitive PTO offerings • Parental Leave • Opportunities for professional growth and development Location: Remote, preferably in the Greater Seattle, WA Area