Product Support Specialist (PSR) – Snke Theater R&D at Brainlab

As a Product Support Specialist (PSR) within the Snke Theater R&D organization, you will join an international, multidisciplinary team shaping the next generation of our edge platforms and digital OR technologies. In this role, you act as the key interface between R&D and the global support organizations of our partners, ensuring that Snke medical devices remain reliable, serviceable, and continuously improved throughout their lifecycle. Your Responsibilities 3rd‑Level Support & Cross‑Functional Interface • Act as the central point of contact between R&D, Support, and Quality Management for all support‑relevant topics. • Provide expert 3rd‑level technical support for Snke Theater systems, covering both hardware and software. • Gather, consolidate, and structure product support requirements from internal and external stakeholders (e.g., customer feedback, service teams). • Contribute to design input discussions to ensure robust, service‑friendly product architectures. • Support R&D with realistic test setups and field‑relevant scenarios.Complaint Handling & CAPA • Serve as technical investigator or responsible owner for complaints and CAPAs within your product scope. • Coordinate and prioritize investigation activities, including in‑depth inspections and special repair analyses. • Identify trends, recurring issues, and systemic risks, and drive effective corrective and preventive actions.Knowledge Transfer & Product Improvements • Lead the knowledge transfer from R&D into global Support Organizations. • Collect, evaluate, and channel field feedback, supplier insights, and service data to drive continuous product improvement. • Maintain deep, up‑to‑date expertise in your assigned product portfolio and act as a subject‑matter expert across the organization.